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Política de reembolso

We hope you love your new Bonita fits just as much as we loved creating them for you. We do understand however that sometimes things don't go to plan...If something isn't right with your online order and you meet the Returns Criteria, we can offer you a Store Credit or Exchange

Print the Returns/Exchange Form below & return with your items



RETURNS/EXCHANGE POLICY:

Sale items & promotional discount orders cannot be exchanged.  Store Credit only. 

We offer refunds by Store Credit or Exchange for Australian & NZ orders, and Store Credit for international customers (outside of Australia/NZ).

For Australian/NZ exchange orders simply return the items to Bonita postage paid by you.  Bonita will cover the cost of the return shipping of your exchange order back to you.

International orders (outside of Australia) will receive a store credit.

If you believe you have received a faulty or incorrect item, please contact help@bonitaswimactive.com. Faulty items are covered for 3 months.

Store Credits will be issued in the form of an online gift card. Returns/exchanges will be processed within 2-5 business days of reaching us. For exchange requests, due to the fast turnover of stock we are unable to hold items. The exchange will depend on stock availability when processed.

RETURNS/EXCHANGE CRITERIA:

Australian Orders -Must be received within 30 days of receiving your order

International Orders - Must be received within 30 days of receiving your order

Items must be unworn, unwashed with all original packaging & tags in place

Items must not have any dirty marks, make-up, or fake tan marks
Must not smell of perfume, deodorant, cosmetics or washing powder

Swimwear must have hygiene stickers in place

 

 We suggest tracking when returning your parcel.

We are not liable for any parcels sent by you, not received














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