Shipping policy
SHIPPING OPTIONS
The following options are available at checkout;
- Regular Shipping
- Express Shipping
Free Shipping offers are automatic at checkout, no discount code required.
Please note that sometimes during high-volume or sale periods, there may be some delay in having your order shipped out.
You will receive an email with your shipping information, including tracking details and carrier once your order has been processed for shipping. You can keep an eye on your shipment through this link. We recommend to sign up for sms/email notifications on your delivery so you do not miss any important updates.
Please take care to fill out your full name at checkout, including first and last name to prevent any postal delays. We suggest always advising your phone number for tracking updates and contact.
DELIVERY TIME
Shipments are coming from Brisbane, Queensland, Australia.
Estimated delivery times are given based on standard carrier delivery times once they have received the parcel. These are estimates only. During peak times like Xmas, Black Friday sale events, there can be additional delays.
Once a package has left our warehouse we have very little control over it. Bonita Swim Active is not responsible for any delays caused by the carrier, especially during high-volume periods. Bonita Swim Active cannot guarantee a delivery date/times.
MISSING PARCEL
If you have not received your package and you want to investigate the whereabouts, you can do this via your tracking link from the carrier (the link is also in the shipping confirmation email from us) and submit an enquiry online direct with the carrier. Please note, we have the exact same access as you to delivery updates, we do not get any additional updates on delivery.
If your parcel shows 'delivered' but you do not have your parcel, please report a missing parcel enquiry online to the carrier direct, via your tracking link from the carrier (the link is also in the shipping confirmation email from us) and submit an enquiry online. The carrier will respond to you directly.
Bonita Swim Active is not liable for missing parcels due to errors on the customer or carrier's part.
Bonita Swim Active is not liable for your package once it has left our warehouse and handed over to the shipping authorities.
If there have been significant delays and you still have not received your parcel, please reach out to Customer Service: help@bonitaswimactive.com
For International orders (outside of Australia) please call your countries local postal service and quote the tracking number emailed to you for updates as they are handling your parcel.
If your parcel is returned to Bonita due to non-collection, your order will be refunded minus the additional return shipping charges that have been charged to Bonita.
TAXES & DUTIES
Please note local taxes and duties may be charged on arrival for international orders (outside of Australia). Your checkout cart will advise if local taxes and duties are included or are to be paid on arrival.
Paid on arrival: All customs and import duties and fees, taxes and any other charges advised "not included/to be paid on arrival" - are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.